Technical support

At The Tech Booth we understand our users needs for things to “just work” and that unfortunately, this isn’t always this case. This is where our technical support comes in.

We offer telephone, email and remote support to home users and small businesses, as well as call outs to your premises. When you call us, you speak directly to one of our qualified technicians, without jumping from 1st line support, to 2nd, to 3rd.

You get the benefit of our experience and expertise dealing with a wide array of technical issues, and we can liaise with other companies on your behalf to get to the root of the issue.

At The Tech Booth, we don’t believe in “it’ll do” and if we spot something that is holding your productivity back and know a way to improve it, we will suggest it to you, and offer a plan to implement it.

We also provide guidance on best practices to keep your equipment functioning normally and at peak performance, while minimising down time in the event of a disaster.

Telephone support

The primary mode of technical support, our lines are open Monday-Friday 10:00-17:00.

On-site visitations

If necessary, we can arrange a call-out to your premises when mutually beneficial.

Email support

You can contact us by email for less urgent issues or enquiries.

Integrity

Rest assured, your hardware & data is safe with us.

Remote support

We can take control of your computer to resolve an issue.

Customer satisfaction

Customer satifaction is our number one goal.

Get answers and advice

Our goal is to answer all your questions in a timely manner.

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